Customer Success Manager

Job summary

Are you a skillful and energetic person who is up for challenging tasks, willing to be right at the center of our team and make a key contribution to our clients’ success? Someone who likes communicating and interacting with people; and a master of time and project management? Then you are at the right place!

Responsibilities

• Deliver exceptional customer experiences with proactive communication and managing required internal resources
• Act as the main customer point of contact throughout the customer’s journey with our product
• Be the voice of our customers - capture their feedback and feature requests and communicate them to the product management
• Contribute to the initiatives to continuously improve our approach to secure the success of our customers
• Work with the support team to best handle clients’ questions and problems

Requirements

• 2+ years of experience working as a Customer Success Manager, preferably in the IT industry
• Superb communication and presentation skills
• Proficiency in spoken and written English
• Problem-solving attitude and attention to details
• Organizational and planning skills to manage your time and meet objectives
• Previous experience and interest in the game industry will be considered a plus

We are a team of 30+ talented, highly motivated, goal-driven, and fun professionals who are building the next-gen user interface technology and changing the face of video games. We work with cutting-edge game engines, software, and hardware to solve challenging technology problems for game developers. Coherent Labs was founded seven years ago and is run by developers and gamers with vast experience in the gaming industry. Our customers, spread around the globe, love our product and our technology powers amazing games like Bluehole’s PUBG and Microsoft’s Sea of Thieves.

Coherent Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.