. Coherent Labs

Technical Support Engineer with C++

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Technical Support Engineer with C++

Are you a passionate gamer? Have you dreamt of working side by side with the greatest gaming studios out there: Mojang, Gearbox Software, Insomniac Games, Remedy - to name just a few? Are you curious to know how interactive, 3D, animated user interfaces are made in modern games? If this sounds like you, Coherent Labs is your next career step! We are a team of 30 talented, highly motivated, goal-driven, and fun professionals who are building the next-gen user interface technology and changing the face of video games. We are on the lookout for a Technical Support Engineer with C++ who is passionate about games and game development to join our Customer Success and Support team. As a Technical Support Engineer, you will be responsible for handling clients' tickets from open to close and working closely with our developers to resolve technical issues.

Responsibilities

  • Handle client issues using a ticketing system and when necessary escalate to higher-tier support agents
  • Communicate daily with clients on the status of their request
  • Troubleshoot crashes in the C++ core library and other technical issues
  • Maintain and contribute to our internal and external knowledge bases
  • Work on desktop and all console platforms

What you need to succeed

  • Solid programming skills
  • General knowledge of C++
  • Excellent command of English
  • Excellent problem-decomposing and organizational skills

Extra points if you have

  • Knowledge of HTML, CSS, or JavaScript
  • Experience with Unity3D, Unreal Engine 4, or other game engines

We offer

  • Competitive salary
  • Flexible working hours
  • 28 days of paid time off
  • Additional health & dental insurance and health insurance overseas
  • Multisport card
  • Public transport card or free parking lot
  • Regular retreats and company events
  • Fruits in the office (right next to a metro station and the National Palace of Culture)
  • Dynamic and friendly work environment
  • Constant opportunities for professional development
  • Learning and development programs
  • 100% work from home option until the pandemic situation improves

Hiring process (takes ~2 weeks)

  • Interview with HR and hiring manager with a brief C++ test
  • Practical task
  • Final interview and offer

If you want to learn more about the position, please contact us!

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